470acd14-615e-4aed-b1cd-bafe0823442c20220305073833705naun:naunmdt@crossref.orgMDT DepositInternational Journal of Communications1998-448010.46300/9107http://www.naun.org/cms.action?id=30333520223520221610.46300/9107.2022.16https://npublications.com/journals/communications/2022.phpLaylaHasanDepartment of Management Information Systems Zarqa University JordanEmadAbuelrubCommission for Academic Accreditation Ministry of Higher Education & Scientific Research UAEThis research employed the heuristic evaluation method to comprehensively evaluate the usability of three large public university websites in Jordan (Hashemite University, the University of Jordan, and Yarmouk University). The evaluation involves testing all pages related to the selected universities' faculties and their corresponding departments. A list of 34 specific types of usability problems, which could be found on a Jordanian university website, was identified.35202235202222275https://npublications.com/journals/communications/2022/a102006-005(2022).pdf10.46300/9107.2022.16.5https://npublications.com/journals/communications/2022/a102006-005(2022).pdf10.3403/01822507ISO 9241-11, International Standard First Edition. Ergonomic Requirements for Office Work with Visual Display Terminals (VDTs), Part11: Guidance on Usability, 1998. <http://www.idemployee.id.tue.nl/g.w.m.rauterberg/lecturenotes/ISO924 1part11.pdf>, [accessed 03.04.2007]. Nielsen J. and Molich R., "Heuristic Evaluation of User Interfaces", in the Proceedings of CHI’90, ACM, pp. 249-256, 1990. 10.6017/ital.v25i4.3354Peterson K., “Academic Web Site Design and Academic Templates: Where does the Library Fit in?”, Information Technology and Libraries, Vol. 25, No.4, pp. 217-221, December 2006. Astani M. and Elhindi M., “An Empirical Study of University Websites”, Issues in Information Systems, Vol. IX, No. 2, pp. 460-465, 2008. Astani M., “An Empirical Study of the Effectiveness of Universities’ Web Sites”, in the Proceedings of IACIS, 2003. Pierce K., “Web Site Usability Report for Harvard University”, Technical Report, Capella University, 2005. Mentes A. and Turan A., “Assessing the Usability of University Websites: An Empirical Study on Namic Kemal University”, the Turkish Online Journal of Educational Technology, Vol. 11, No. 3, pp. 61-69, 2012. Lencastre J. and Chaves J., "A Usability Evaluation of Educational Websites", in the Proceedings of EADTU Conference, 2008. Noiwan J. and Norcio A., “A Comparison Analysis on Web Heuristic Usability between Thai Academic Web Sites and US Academic Web Sites”, in the Proceedings of SGI, World Multi Conference on Systems, Cybermetrics and Informatics, Volume X, Concepts and Applications of Systems, Cybermetrics and Informatics, Orlando, Florida, USA, 2000. Kostaras N. and Xenos M., "Assessing Educational Web-site Usability using Heuristic Evaluation Rules", in the Proceedings of 11th Panhellenic Conference in Informatics, 2006. Toit M. and Bothma C., "Evaluating the Usability of an Academic Marketing Department’s Website from a Marketing Student’s Perspective", International Retail and Marketing Review, Vol. 5, No. 1, pp. 15-24, 2010. Nielsen J., "Heuristic Evaluation", In Nielsen J. & Mack R. L. (Eds.), Usability Inspection Methods, John Wiley & Sons, New York, 25-64, 1994. 10.3794/johlste.72.194Kasli M. and Avcikurt C., “An Investigation to Evaluate the Websites of Tourism Departments of Universities in Turkey”, Journal of Hospitality, Leisure, Sport & Tourism Education, Vol. 7, No., 2, pp. 77- 92, 2008. Christoun S., Aubin H., Hannon C., and Wolk R., “Web Site Usability in Higher Education”, Information Systems Education Journal, Vol. 4, No. 110, 2006. Mustafa S. and Al-Zoua'bi L., "Usability of the Academic Websites of Jordan's Universities", in the Proceedings of the International Arab Conference on Information Technology, Tunisia, 2008.. 10.1109/iccitechnol.2012.6285849Hasan L., "Evaluating the Usability of Nine Jordanian University Websites", in the Proceedings of the 2nd International Conference on Communications and Information Technology (ICCIT), Hammamet, Tunisia, pp. 102-107, 26-28 June, 2012. Eduroute, < http://www.eduroute.inf> [accessed 20.03.2011]. Hasan L., "Investigating the Relative Importance of Design Criteria in the Evaluation of the Usability of Educational Websites from the Viewpoint of Students", in the Proceedings of the World Congress on Engineering (WCE 2012 ), Vol II, London, UK, 4-6 July, 2012.